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Monday, August 09, 2010


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Nathan Gilliatt

Not sure it's possible to discuss this without getting into the politics of it, but it strikes me as an interesting contrast to the Nestle/Greenpeace tossup on Nestle's Facebook page. Nestle seemed to be in a no-win position; they were going to catch hell whether they deleted comments or not. Are the rules different for business, or are politicians simply more accepting of the inevitability of criticism from their opposition?

Phil Gomes

Well, the Nestle issue had more to do with the actual responses that the representative posted.

There's online protest and then there's digital vandalism. When a company goes online, they should be prepared to accept some degree of the former. However, when it devolves into the latter, they have an obligation to their audiences to take reasonable measures.

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